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What The Service Catalog will be undergoing updates to better reflect the services that we provide. The first item that we are addressing is simplifying the Subcategory. Why For most […]
myIT Service Request #10108638 A change that adds labels about the parent ticket to the task form.
myIT Service Request #10083762 When a ticket is closed, the ability to clone the ticket is now available.
myIT Service Request #10070061 A change to allow customers to mark a flag indicating that they want to recall a ticket. Adds a journal note and a banner (similar to reopened […]
As of 05/19/2015, in order to more effectively manage resources, inactive users will be logged out from the myIT Windows client. After 60 minutes of inactivity, you will be automatically […]
myIT Service Request #10086596 A change that allows for the New Employee IT Provisioning specific to hold more than 8 characters in its UFID field. This is a global change, but […]
MyIT Service Request # 10014576 A button on the default dashboard to allow users to search for their team’s tasks. This is a global change and all users of the […]
Apr 27th, 2015
Ayola Singh-Kreitz regaled attendees of the Spring Peer2Peer event with an ITSM status report. She began with a high-level review of "Why We're Here."
The full presentation is available here. GatorLink authentication required.
Mar 30th, 2015
In this month’s issue: “Change” is coming CSI: UFIT Wondering how to assign a ticket?
Dec 4th, 2014
Now that all of UFIT is using myIT, don’t miss the opportunity to join ITSM Delivery Manager Ayola Singh-Kreitz and the ITSM Program Manager Bobby Wachs as they show you […]