The Service Catalog will be undergoing enhancements to better reflect the services that we provide. Simplifying the Subcategory is the first enhancement to go live.
For most offerings in the service catalog, there are five subcategories: Add, Modify, Delete, Information, and Report an Incident. The first four are all Service Requests, which creates confusion for myIT users. Since the lowest grain of data needed is Service Request or Incident, the multiple Subcategories are not needed and have been removed.
Ayola Singh-Kreitz regaled attendees of the Spring Peer2Peer event with an ITSM status report. She began with a high-level review of "Why We're Here."
The full presentation is available here. GatorLink authentication required.